Terms and Conditions for Gardeners Seven Sisters
These Terms and Conditions set out the basis on which gardening services are supplied by Gardeners Seven Sisters and explain how bookings, payments, cancellations, liability, waste handling and legal matters are managed. By requesting a service, confirming a booking, or allowing work to begin, you agree to these terms. They are designed to create a clear understanding between the customer and the gardening service provider, helping each party know what to expect before, during and after the work takes place.
The purpose of these terms is to keep matters straightforward and fair. Every gardening assignment is different, so the exact scope, timing and materials required may vary depending on the size of the garden, the type of work requested and the condition of the site. Gardening services in Seven Sisters are usually arranged following an assessment of the work needed, but the final service delivered will always depend on practical access, weather, safety and any information provided by the customer.
These terms apply to all standard domestic and light commercial work carried out by Seven Sisters gardeners. They should be read together with any written quotation, job summary or booking confirmation. If there is any conflict between these terms and a specific written agreement, the written agreement will usually take priority for the particular job in question.
A booking is only confirmed once the service provider has accepted the request and provided confirmation by message, email or another recorded method. Initial enquiries do not create a binding appointment until the scope of work, estimated price, location details and preferred date have been agreed. Customers are responsible for ensuring that all relevant information is accurate, including access arrangements, parking constraints, pet considerations, water supply, electricity access where needed, and any hazards that may affect the work.
Where a quotation is supplied, it is normally based on the details provided at the time. If the actual conditions differ from those described, the quote may need to be revised. For example, a task may take longer if overgrowth is heavier than expected, if waste volumes are greater, or if the area is difficult to access. Gardeners Seven Sisters services are planned to be as efficient as possible, but extra time, labour or materials may change the final charge.
Bookings may be made for one-off visits or recurring maintenance, subject to availability. The service provider may refuse or cancel a booking if the work requested is unsafe, illegal, outside the range of services offered, or cannot be completed with reasonable care. Any booking for a specific time is an estimated time slot unless expressly agreed as fixed. Delays may occur due to traffic, weather or earlier work overruns, and customers will normally be informed where possible.
Payment terms will be confirmed before work begins. Unless otherwise agreed in writing, payment is due on completion of the job or by the date stated on the invoice. For larger projects, staged payments or a deposit may be required in advance. Deposits are used to reserve time and cover preparation costs, and they may be non-refundable where work has already been scheduled or materials have been purchased specifically for the job.
Accepted payment methods may include bank transfer, card payment or another method stated in the booking confirmation. Cash payments, where accepted, should be made in full at the end of the visit unless a different arrangement has been agreed. If an invoice is not paid on time, the service provider may charge reasonable late payment fees or suspend future services until the outstanding balance is settled. Gardeners Seven Sisters reserves the right to recover reasonable costs incurred in collecting overdue sums.
If the customer requests additional work during the visit, the price may increase accordingly. Any extra work must be agreed before it is carried out, unless urgent action is needed to prevent damage or protect health and safety. Prices quoted include only the work specified. Materials, specialist disposal charges, permits, machinery hire, and other third-party expenses may be charged separately if they are required for the job.
Cancellations should be made as early as possible. If a customer cancels with sufficient notice, a full or partial refund of any deposit may be offered at the discretion of the service provider, depending on any preparation already completed. Where cancellations are made very close to the scheduled appointment, or where a team has already been dispatched, a cancellation fee may apply to cover lost time and costs.
If access is not provided, the customer is not present where required, or the site is not in a condition that allows the work to proceed safely, the visit may be treated as a late cancellation or wasted appointment. In such cases, the full visit fee or a reasonable call-out charge may be payable. Gardeners Seven Sisters terms are intended to be fair, but they also protect the time allocated to each booking and the costs involved in attending the property.
The service provider may also cancel or reschedule a visit due to weather conditions, equipment failure, illness, unsafe site conditions or other events beyond reasonable control. In these circumstances, a new appointment will normally be arranged, and any payment already made for work not carried out will usually be refunded or credited unless alternative arrangements are agreed. No compensation will generally be payable for indirect losses caused by a cancellation or rescheduling outside the provider’s control.
Liability is limited to losses or damage caused directly by proven negligence or wilful misconduct. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other matter that cannot lawfully be excluded under UK law. Customers should understand that gardening work often involves living plants, soil conditions, outdoor structures and variable weather, all of which can make outcomes less predictable than in many other services.
The service provider is not responsible for pre-existing damage, hidden defects, unstable structures, underground services, poor drainage, disease already present in plants, or losses caused by circumstances outside reasonable control. Where possible, customers should identify fragile items, concealed hazards, boundary issues, irrigation systems and features that require special care. Gardeners Seven Sisters services are delivered with reasonable skill and care, but the customer remains responsible for ensuring the property is suitable for the requested work.
Any plants, turf, hedging, shrubs or materials supplied by the customer are used at the customer’s risk unless a defect is caused by the service provider’s negligence. Natural variation in growth, seasonality and plant response means that results cannot always be guaranteed. Advice given during a job is offered in good faith, but the customer remains responsible for final decisions about planting, pruning, treatment and long-term maintenance.
Waste handling and disposal are subject to applicable UK environmental and duty-of-care rules. All green waste, packaging, rubble and other materials removed from site must be handled lawfully and responsibly. The customer should inform the service provider in advance if waste includes treated timber, soil contaminated by chemicals, asbestos, sharp objects, hazardous containers or any material requiring specialist disposal. Such items may not be accepted and may require separate arrangements.
Where waste is collected as part of the service, it may be taken to licensed facilities, reused where lawful, composted where appropriate, or handled by approved waste carriers. The customer may be charged for disposal costs, loading time, weight, volume or additional vehicle runs if required. The service provider may refuse to move waste that is unsafe, prohibited or likely to breach waste regulations. Seven Sisters gardeners aim to keep waste handling compliant, traceable and proportionate to the job.
Customers must not ask the service provider to dispose of items unlawfully, including waste that is fly-tipped, incorrectly described, or mixed with non-permitted materials. If the customer retains waste on site, it remains their responsibility to store, transport or dispose of it in line with the law. The service provider is not liable for penalties arising from inaccurate waste descriptions supplied by the customer or from the customer’s later handling of materials removed from the garden.
Customers agree to provide reasonable access to the property, make safe any known hazards, and obtain any permissions required from landlords, managing agents or neighbours where relevant. If work involves shared areas, boundary features or overhanging vegetation, the customer should ensure they have the right to authorise the service. The service provider may rely on the customer’s instructions as evidence that appropriate permission has been obtained unless there is reason to believe otherwise.
Any photographs, measurements or notes taken during the visit may be used to record the condition of the site before and after work, to support quotations, or to resolve disputes. Personal data collected during the booking and billing process will be handled in line with applicable UK data protection law and only for legitimate business purposes such as scheduling, invoicing and service administration. Gardeners Seven Sisters terms and conditions do not allow misuse of customer information for unrelated purposes.
Complaints should be raised promptly so that any issue can be reviewed while details remain fresh. The service provider may ask for photographs, descriptions or other relevant information to assess the concern. If a problem is found to be caused by the service provider, a reasonable remedy may be offered, which could include a correction visit, partial refund or other appropriate action. The chosen remedy will depend on the nature of the issue and the circumstances of the work.
These terms are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from the service, the booking, the pricing, the performance of work or the interpretation of these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. This ensures that the agreement is handled under a clear and familiar legal framework.
If any provision of these terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply. Failure by the service provider to enforce any particular term immediately does not mean that the term is waived. Gardeners Seven Sisters may update these terms from time to time to reflect changes in business practice or law, and the version in force at the time of booking will normally apply to that service.
By proceeding with a booking, the customer confirms that they have read, understood and accepted these conditions. This agreement helps keep the service professional, transparent and efficient, while supporting safe working practices and fair treatment for both sides. For all domestic gardening and maintenance work, these terms provide the foundation for a clear and reliable service relationship.