Gardeners Seven Sisters Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Seven Sisters to residential and commercial customers. By booking or receiving any service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions:

Customer means the person or organisation requesting or receiving services from Gardeners Seven Sisters.

Company, we, us or our means Gardeners Seven Sisters.

Services means any gardening, garden maintenance, clearance, landscaping, planting, lawn care or related work carried out by or on behalf of Gardeners Seven Sisters.

Service Address means the property or outdoor area where the Services are to be carried out.

Agreement means the contract between the Customer and the Company incorporating these Terms and Conditions and any written estimate or booking confirmation.

2. Scope of Services

The Company provides a range of gardening services, including but not limited to lawn mowing, hedge trimming, pruning, weeding, planting, garden tidy ups, garden clearance, soft landscaping, seasonal maintenance and related services within its service area.

The exact scope of the Services for each booking will be as described in our written or verbal estimate or booking confirmation. Any additional or varied work must be agreed in advance and may be subject to additional charges.

The Company reserves the right to decline work that it reasonably considers unsafe, inappropriate for our expertise, or contrary to applicable regulations.

3. Booking Process

3.1 Booking requests

Customers may request a booking by contacting the Company and providing details of the required Services, the Service Address, and preferred dates and times. The Company may request photographs or a site visit to assess the work.

3.2 Estimates and confirmations

Where possible, the Company will provide an estimate based on the information supplied. The estimate may be given as a fixed price for a defined scope of work or as an hourly rate plus materials and waste fees.

A booking is only confirmed when the Customer has accepted the estimate or price, and the Company has issued confirmation of the booking, which may be verbal or written depending on the circumstances.

3.3 Site access and requirements

The Customer must ensure that the Company has clear and safe access to the Service Address on the agreed date and time, including any necessary access codes, gate keys, or parking arrangements. The Customer is responsible for obtaining any permissions required from landlords, neighbours, or managing agents.

If access is not available or is significantly restricted on arrival, the Company may charge a call-out fee or treat the visit as a late cancellation in accordance with these Terms.

4. Pricing and Estimates

4.1 Estimates

Any estimate provided is based on the information available at the time. If, upon arrival or during the work, the Company finds that the actual conditions differ significantly from those described, the Company may revise the estimate. The Customer will be informed of any material changes to the price before the Company proceeds.

4.2 Hourly rates and minimum charges

Some Services may be charged at an hourly rate with a minimum charge. Time is typically charged from arrival at the Service Address until completion of the work, including reasonable time for setting up and clearing away tools and waste.

4.3 Materials and additional costs

Costs for materials, plants, turf, compost, fertilisers, and similar items will be charged in addition to labour unless expressly included in a fixed-price quotation. Where applicable, delivery, waste disposal, and specialist equipment hire may also be charged.

5. Payments

5.1 Payment methods

The Company accepts payment by commonly used electronic and banking methods as notified to the Customer at the time of booking or invoicing. Cash payments may be accepted only by prior agreement.

5.2 Payment terms

Unless otherwise agreed in writing, payment is due immediately upon completion of the Services or upon receipt of invoice. For larger projects, the Company may require a deposit or staged payments, which will be set out in the estimate or booking confirmation.

5.3 Late payment

If payment is not received by the due date, the Company reserves the right to charge interest on the outstanding amount at a reasonable rate and to recover any reasonable costs incurred in pursuing the debt. The Company may also suspend further Services until payment is received.

6. Cancellations and Amendments

6.1 Customer cancellations

If the Customer needs to cancel or reschedule a booking, they should notify the Company as soon as possible. Cancellations made with more than 24 hours notice prior to the scheduled start time will normally not incur a fee.

Where a cancellation or rescheduling occurs with less than 24 hours notice, the Company reserves the right to charge a cancellation fee, which may be up to the full estimated value of the scheduled visit, to cover lost time, administration and any unrecoverable costs.

6.2 Company cancellations

The Company aims to honour all confirmed bookings but may cancel or reschedule due to adverse weather, staff illness, equipment failure, safety concerns, access issues or other circumstances beyond its reasonable control. In such cases, the Company will endeavour to give as much notice as possible and to agree a new appointment time with the Customer. The Company will not be liable for any indirect loss arising from such cancellations.

6.3 Amendments to scope

If the Customer requests changes to the scope of work after a booking has been confirmed, the Company will advise whether the change can be accommodated and whether this will affect the price or timescale. The Company is not obliged to carry out additional work beyond what was agreed, but will act reasonably where minor adjustments are requested.

7. Customer Obligations

The Customer agrees to:

Provide accurate information regarding the Service Address and the condition of the garden or outdoor space.

Ensure safe and unobstructed access to the Service Address, including access to water and electricity where reasonably required.

Inform the Company in advance of any known hazards, such as uneven ground, fragile surfaces, underground cables, ponds, or the presence of pets or children.

Secure any valuables and remove any items that may hinder the safe or efficient performance of the Services.

Comply with any reasonable instructions given by the Company’s staff in relation to safety and the proper care of the garden following the Services.

8. Health, Safety and Environmental Matters

The Company will carry out the Services with reasonable care and in accordance with applicable health and safety regulations. Staff are instructed to work in a safe manner and to refuse work that they reasonably consider to be unsafe.

The use of power tools, chemicals, ladders, and other equipment will be at the discretion of the Company and subject to risk assessment. The Customer must keep children, pets, and other persons away from the work area while Services are being carried out.

The Company seeks to minimise environmental impact by using appropriate methods for planting, pruning, and garden maintenance, and by complying with relevant waste and recycling regulations.

9. Waste Removal and Regulations

9.1 Green waste

Unless expressly included in the estimate, the removal and disposal of green waste, soil, turf, or other garden waste is not automatically included in the Services. The Customer may choose to keep green waste on site for composting, where suitable.

If the Customer requests waste removal, the Company will arrange for disposal in accordance with applicable waste regulations and may charge an additional fee based on volume, weight, and disposal costs.

9.2 Non-garden waste

The Company is not a general rubbish removal contractor. Non-garden waste such as household rubbish, building materials, or hazardous substances can only be removed by prior agreement and may be subject to additional charges and regulatory requirements. The Company reserves the right to decline removal of any items it reasonably considers unsafe or unlawful to transport.

9.3 Compliance

The Company will take reasonable steps to ensure that any waste it removes is disposed of through authorised facilities and in accordance with environmental laws and regulations. The Customer must not request or encourage the Company to dispose of waste in an unlawful manner, including fly-tipping or burning in restricted areas.

10. Liability and Limitations

10.1 Duty of care

The Company will provide the Services with reasonable care and skill. If the Customer believes the Services have not been carried out to a reasonable standard, they must notify the Company within a reasonable time so that any issues can be assessed and, where appropriate, remedied.

10.2 Damage to property

The Company will take reasonable care to avoid damage to property and plants while carrying out the Services. However, minor damage to lawns, borders, or surfaces may be unavoidable when moving equipment or removing waste. The Customer acknowledges that certain works, such as heavy pruning or tree and shrub reduction, may carry a risk of plant loss or reduced growth.

The Company’s liability for any damage caused by its negligence will be limited to the reasonable cost of repair or replacement, taking into account the age, condition, and value of the damaged item or plant.

10.3 Exclusions and indirect loss

To the maximum extent permitted by law, the Company shall not be liable for any indirect or consequential loss, including loss of enjoyment, loss of profit, or loss of use of the garden, arising from the provision of the Services or any delay or failure in providing them.

Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited.

11. Plant Health and Guarantees

The Company will take reasonable care when handling and planting shrubs, flowers, and other vegetation, and will, where applicable, follow good horticultural practice. However, the survival and performance of plants depend on factors beyond the Company’s control, including weather conditions, soil quality, pests, diseases, and the Customer’s ongoing care.

Unless expressly stated in writing, the Company does not guarantee the long-term survival of any plant, turf, or seed. Any advice given on plant care is provided in good faith but without warranty.

12. Complaints and Dispute Resolution

If the Customer has a concern or complaint about the Services, they should raise it with the Company at the earliest opportunity, giving clear details of the issue and allowing reasonable access for inspection. The Company will investigate and aim to resolve complaints promptly and fairly, which may include rectifying work where appropriate.

If a dispute cannot be resolved directly, the parties may consider mediation or other informal dispute resolution methods before pursuing legal action.

13. Privacy and Data Protection

The Company will collect and use personal information such as names, addresses, and contact details for the purposes of administering bookings, providing Services, and managing customer relationships. Personal data will be handled in accordance with applicable data protection laws and will not be sold to third parties.

The Customer consents to the Company retaining records of the Services provided for a reasonable period, including photographs of the garden before and after work where appropriate for quality control and record-keeping.

14. Amendments to these Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that particular Agreement. Customers are encouraged to review the Terms and Conditions periodically to stay informed of any changes.

15. Governing Law and Jurisdiction

These Terms and Conditions and any Agreement between the Customer and the Company shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to hear and determine any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services.

By confirming a booking or allowing work to commence, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.